It seems SnS is victim to their own overzealous marketing department.
Instead of continuing to concentrate on what they did well, they expanded the menu. That made it harder for employees to make accurate orders.
(In the past year, I've hated pulling through. Something seems to be wrong most of the time.)
And there was a push away from meals to value .. and probably cheaper ingredients.
(And the past (2) times I tried the 4 for $4, I only got (2) of the items)
So now they've created a restaurant that results in angry customers who don't crave their cheap food....and it takes forever so it doesn't have McDonalds redeeming fast factor.