Position Desired: Administrative/HR

Cover Letter:
**** ****
Peoria, IL 61614 | ****@*****.***| 760.453.4411

OBJECTIVE

Obtain a Administrative position with the opportunity to challenge my abilities and utilize my extensive customer service experience within a successful and progressive company.

HIGHLIGHTS OF SKILLS AND QUALIFICATIONS

-Ability to work in a fast paced environment, juggle multiple priorities, recognize and respond to urgent requests, quickly adapt to changing priorities and possesses exceptional interpersonal communication skills
-In depth, up-to-date familiarity with web culture and media and excellent web research skills and analytical abilities
-Knowledge of software Microsoft Office (Excel, Word, PowerPoint) and MS -Outlook
-Operating Systems: Macintosh and Windows environments

EDUCATION

Portland State University, Portland, Oregon August 2011
B.A. in Business Administration double major in Human Resource Management, Management & Leadership

EMPLOYMENT HISTORY

Customer Service Rep/Dispatcher Chattanooga Times Free Press
Chattanooga, TN Jan 2015- Present

Administrative Assistant/Customer Service Coordinator SD Flooring
San Marcos, CA April 2012- Nov 2014

Front Desk Associate Courtyard By Marriott
Carlsbad, CA Jan 2012- April 2012

RELEVANT AND PROFESSIONAL EXPERIENCE

Customer Service Experience

Processed purchase orders and scheduled clients for flooring installations.
Handled high-volume incoming calls (100+ daily) from subscribers and transferred all other incoming calls to the correct person or department.
Responded to inquires, resolved delivery issues and achieved quick complaint resolution; resolved problems on the first call and prevented escalation of issues.
Greeted all walk-in customers and provided assistance as needed.

Administrative Experience

Performed accounts payable/receivable functions for flooring expenses.
Processed weekly payroll for installers and subcontractors.
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Desired Compensation / Salary:
Negotiable

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