PI, We are having the same problems. Cell phones are great, but the more they do, the harder it is for older folks to figure out how to work them. At least we are sure trying. This internet browser on new phone is a new challenge for me, as well as the texting. My old phone didn't even have that, as I didn't want to pay for it. I will end up taking it to work and handing it over to anyone under 30 to help me with it.
There is a company that makes simple-to-use phones, it's called something like "cricket" (or something cute like that.)
I agree -- as much as I love my smartphone, its quite cumbersome to do things like answer a call.